Shipping policy

This Shipping Policy is for Willow Grace Creations and was last updated on 09/18/2023.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:
Standard (5-8 Business Davs): $10
Express (3 Business Days): $25

Local Delivery:

Local Pick up Available!

2. PROCESSING TIME Orders are processed within 14-21 business days) excluding weekends and public holidays. Once the item has been. (Only item that could take up to 21 Business Days are the Glitter Dipped Wine Glasses)
handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS After an order is submitted, processing begins and the order cannot be canceled. If there are questions about
canceling an order, please contact us.

4. RETURNS
All sales are FINAL, and returns are NOT accepted.

5. DELAYED ORDERS In the case of delayed processing, customers will need to contact shipping carrier first. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status. Then contact Willow Grace Creations (provide tracking number and order number).

6. DAMAGED ORDERS Willow Grace Creations is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a
claim with the shipping provider.

7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping
method.

8. CONTACT

For questions about this shipping policy, contact:
Email: Laurah.wgc@gmail.com